Airhub eSIM Data Plans for South Africa

Altused Airhub in South Africa

Service blocked and no refund
Bought a 30gb 30 day Esim for South Africa.
One week and 8 GB later, I go to bed. Wake up and there's no connection.
Complained to costumer service and they said my account has been blocked for misuse by the carrier. Overnight. While I slept.
They said they got in touch with them and would let me know the outcome.
I said I don't care about the outcome. I need my phone to work. So I buy an Esim from another company and asked for a refund. It's been 4 days.
I complained on Trustpilot, they answered asking for my details and never heard back.

Now this is my assumption of what's happening:

1. Airhub resells Vodafone UK eSIMs, but possibly without Vodafone’s full awareness of their intended use (i.e. roaming-only, global travel).
• Airhub is likely operating as a mobile virtual network enabler (MVNE) or reseller — meaning they bulk-buy access from Vodafone or a Vodafone-affiliated wholesaler.
• Vodafone UK may see your connection from abroad (e.g. South Africa) as suspicious or misuse, especially if it looks like permanent roaming or violates their “fair use” or “roaming abuse” policies.

2. Vodafone might have automatically blocked your line due to what it considers “abuse” (long-term roaming with no UK usage).
• Many carriers — especially in the EU and UK — have policies against continuous roaming without using the SIM domestically.
• If the system flags your usage as “not compliant” (i.e. you’re using a UK SIM exclusively outside the UK), it can trigger an automatic suspension.

3. Airhub is likely stalling because they don’t have control over Vodafone’s systems and may be worried about chargebacks, contract violations, or getting dropped as a reseller.

⸻

This theory supports my case because:
• I did nothing wrong — used a product sold as a “travel eSIM.”
• If Airhub is selling Vodafone eSIMs for global use without Vodafone’s systems recognizing it as such, that’s a reseller-side misconfiguration, not my fault.
• I am entitled to a refund regardless of their internal arrangement — they sold you something they couldn’t properly support.

Cape townused Airhub in South Africa

I definitely do not recommend it. They block you for no reason.

Jake19used Airhub in Canada, South Africa

I bought an eSim for my 21 day vacation, it was a 30gb data plan. 4 days in my vacation and after using only 3.5gb the eSim stopped working out of nowhere. I sent an email to customer service, a message on their app and I tried to contact them any way possible. They take more than 24h hours sometimes 48 hours to answer back to their email. I even answered back to one of their emails 2 mins after they sent one to me and they took 24+ hours to answer back. After 5 days of waiting for them to fix the issue I had to buy another eSim from another company because I needed data to travel. They never figured out the issue and they never want to give me a refund. This was the worst customer service I ever experience! The eSim from AirHub didn't worked for the rest of the trip. NEVER BUY A eSIM FROM AIRHUB!! This is a scam!