Airhub is the eSIM store for travellers to access the data at the most affordable, local rates from around the world with the eSIM compatible smartphone, tablet or PC devices, no matter where you are in the world.
Airhub is the eSIM store for travellers to access the data at the most affordable, local rates from around the world with the eSIM compatible smartphone, tablet or PC devices, no matter where you are in the world.
Airhub is the eSIM store for travellers to access the data at the most affordable, local rates from around the world with the eSIM compatible smartphone, tablet or PC devices, no matter where you are in the world.
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Service blocked and no refund
Bought a 30gb 30 day Esim for South Africa.
One week and 8 GB later, I go to bed. Wake up and there's no connection.
Complained to costumer service and they said my account has been blocked for misuse by the carrier. Overnight. While I slept.
They said they got in touch with them and would let me know the outcome.
I said I don't care about the outcome. I need my phone to work. So I buy an Esim from another company and asked for a refund. It's been 4 days.
I complained on Trustpilot, they answered asking for my details and never heard back.
Now this is my assumption of what's happening:
1. Airhub resells Vodafone UK eSIMs, but possibly without Vodafone’s full awareness of their intended use (i.e. roaming-only, global travel).
• Airhub is likely operating as a mobile virtual network enabler (MVNE) or reseller — meaning they bulk-buy access from Vodafone or a Vodafone-affiliated wholesaler.
• Vodafone UK may see your connection from abroad (e.g. South Africa) as suspicious or misuse, especially if it looks like permanent roaming or violates their “fair use” or “roaming abuse” policies.
2. Vodafone might have automatically blocked your line due to what it considers “abuse” (long-term roaming with no UK usage).
• Many carriers — especially in the EU and UK — have policies against continuous roaming without using the SIM domestically.
• If the system flags your usage as “not compliant” (i.e. you’re using a UK SIM exclusively outside the UK), it can trigger an automatic suspension.
3. Airhub is likely stalling because they don’t have control over Vodafone’s systems and may be worried about chargebacks, contract violations, or getting dropped as a reseller.
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This theory supports my case because:
• I did nothing wrong — used a product sold as a “travel eSIM.”
• If Airhub is selling Vodafone eSIMs for global use without Vodafone’s systems recognizing it as such, that’s a reseller-side misconfiguration, not my fault.
• I am entitled to a refund regardless of their internal arrangement — they sold you something they couldn’t properly support.
I definitely do not recommend it. They block you for no reason.
I bought an eSim for my 21 day vacation, it was a 30gb data plan. 4 days in my vacation and after using only 3.5gb the eSim stopped working out of nowhere. I sent an email to customer service, a message on their app and I tried to contact them any way possible. They take more than 24h hours sometimes 48 hours to answer back to their email. I even answered back to one of their emails 2 mins after they sent one to me and they took 24+ hours to answer back. After 5 days of waiting for them to fix the issue I had to buy another eSim from another company because I needed data to travel. They never figured out the issue and they never want to give me a refund. This was the worst customer service I ever experience! The eSim from AirHub didn't worked for the rest of the trip. NEVER BUY A eSIM FROM AIRHUB!! This is a scam!
Airhub does not provide an unlimited data eSIM plan for South Africa. All of its available plans list a finite data cap, the largest being a 40GB plan valid for 30 days and priced at $45.00 USD.
Travelers who need high data allowances can select from the fixed‑data options listed, such as the 30 GB South Africa plan for $35.50 USD or the Global 30 GB plan for $39.00 USD, both valid for 30 days. Choosing a fixed‑data plan can be more cost‑effective unless a user requires an extremely large amount of data beyond these caps.
Airhub does not offer an eSIM for South Africa that includes a local phone number or SMS capability. The provider sells only data‑only eSIM plans in that country. Travelers can still use VoIP and messaging applications such as WhatsApp, Telegram or iMessage over the data connection for calls and text.
Airhub offers a total of 8 single‑country data plans and 10 multi‑country data plans for South Africa. The plans feature data caps between 1 GB and 40 GB, prices ranging from $3.50 to $50, and validity periods of 7 to 30 days, allowing travelers to choose between plans that offer a fixed amount of data for the entire period or a daily data allowance throughout the validity.
Summarized by Gen AI. Last updated: