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Charging more than what displayed, sim is working fine , but doing fraudulent activities
I bought their Asia 5 Countries eSIM to use in Singapore but had problems activating it. The eSIM installed and connected to the network but wouldn't activate and provide data. I wasn't able to get any support as there's only a chat bot. Having to pursue a refund through PayPal.
The setup was fast and smooth and the eSIM worked from the moment I landed in Fiji.
The issue I have is that it was constantly limited to 3G speeds. Even then, although the cellular signal was at full strength, web pages would take aaaaaaages to load or sometimes not load at all.
I reached out to their support team, but it seems the service is limited because it is an eSIM. My mother purchased a physical SIM card from the same local telco that I was using (Digicel) and she got a much better deal (165GBs) with fast LTE speeds at about the same price that I paid for 5GB at 3G speeds.
I understand that the infrastructure here is limited and eSIMs might be a newer technology that needs time to be developed; but I would have appreciated a heads-up when I was purchasing the eSIM so I would’ve at least known I’d only get 3G speeds.
My two cents - if you can wait to buy an eSIM at the airport when you land, please do. They have much better data bundles for tourists.
SIM simply did not work in Singapore and support was non existent!!
tried to get me to use their portal which wanted me to accept cookies without information on them, a real no no.
SIM supplied for UK was not as advertised connected to EE not O2.
Will not be using them again!
So far all the esims I've got with mobimatter worked flawless, in Taiwan I had to adjust the connection network manually once, but it was a minor issue.
After about 18 hours and 300 Mb traffic the esim produced a 'PDP authentication error' and stopped working. I send them an email and contacted them through the in-app help. Never got any reply.
Later, in Thailand I tried again to activate this esim, but kept getting the same error.
This was supposedly a 3 Gb in 7 days esim, so clearly I got scammed by them :(
Internet was terrible and almost not usable.
Very slow to no connection at all even if I was in 5G with full network reception.
Contrary at what it advertise on the website, was only able to connect to Singtel but not starhub