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“Bought Stellar Security's Thailand 20GB/30-day eSIM. It installed but never connected or gave me data. I tried different locations, manual network selection and a restart. On 27 August, support confirmed in writing that the eSIM had not started a data session. They said my refund request was referred for review, but never sent the decision. When I followed up, I got repeated copy-paste refusals saying the QR code was delivered, with examples of an eSIM not installed or the wrong destination. Neither applies to me. I asked for a technical review and got the same template again, with no session-log evidence. EUR 5.59 isn't a lot, but I paid for data I couldn't use and still have no refund.”