User Reviews
Delays, Misleading Product Info, and a Frustrating Refund Process
I bought two 33GB eSIMs for the Philippines and they were completely unusable โ SMART required localโresident documents, which Airhub never mentioned. Support ignored my ticket for 17 days, then claimed they had replied (they hadnโt) and even leaked another customerโs email in a screenshot.
After weeks of excuses and delays, they only offered a 50% refund for a service that never worked at all.
Unreliable service, misleading info, and very poor support.
Had a good service from esimfly, they offer the best price and coverage.
I had a support issue that they were able to handle very quickly.
I am extremely dissatisfied with the service I received. After only a few hours of use, my entire 10GB data package was already depleted, which is completely unacceptable and frankly impossible under normal circumstances.
This reflects very poorly on the companyโs reliability and transparency. I did not pay for a service that fails so quickly and without any reasonable explanation.
I expect an immediate clarification and an appropriate resolution, as this level of service is unacceptable
it was great any ai assistant couldn't find these good deals thank you eSIMDB
Honestly its the first time i tried esim from Strong esim and i only chose as it was the Cheapest esim deals i could find. But it worked very well and no issues whatsoever
Scammers - purchased esim, received no confirmation of order and no login. Tried to access support and no response. No idea why esimdb are allowing this site to advertise
Easy to purchase and setup, had a full day layover in Shanghai and I got the 1GB 1 Day plan, speeds were very good and had no troubles connecting and using the data
reasonable prices, good connection. never lost connection before expiry date & time.
Don't use this site. They will steal your money. I received an esim what was already been used.
Great, very happy. No connection via Asia or similar, original T-Mobile Sim, unlimited. If you are flying with united, you are even eligible to use the Wifi for free, since you are a T-Mobile Customer with the Sim.
It's a big SCAM.
You received a mail with a fake already activated esim and support isn't reacheable.
Website is almost fake and the email doesn't exist. (mail auto reject from google)
Works, but slow. Seems to only work on the Movistar network.
In Buenos Aires, I got OK 4g service. But everywhere else, including Mar del Plata and around, it degraded to intermittent 3g service, often showing a signal, but unable to send and receive data of any kind. In a country that depends on QR code payments etc., this was a letdown.
Pick a different eSim if you're going to be in Argentina.
Turkey doesnt have 5G except some spesific places. So the 5G thing is a lie. I got a maximum of 20 mbps so i guess the 5 mbps thing is a lie as well. The esim took a bit to generate. There is a lot of latency. It gives you a london ip adress from a swedish company when its supposed to give you a polish one. Overall experience gets a 5/10
Terrible connection. 90% of the time, 3G coverage. 4G rarely appears. 5G is absent.
Avoid by any means. Very bad user experience. eSIMs stop work in a random time before data or days exceeded (for example on 13 day of 30 days plan), no refund from company.
Looks good ... but the website has no way to buy !!!
I've been trying for 10 minutes and still can't find a way.
Choppy coverage, sometimes too slow to use. Left me stranded without possibility of calling an Uber.
Seconding what another user wrote: speed is really slow, about 0.3 Mbps in UAE..
First sim worked well and purchased another sim card for my trip
One of the few services that has a good price AND japanese routing.
Many other services route your traffic through HongKong or another asian country to lower the cost, which gives you slow speeds/high latency.
It took me a bit to set it up since I didn't know that you have to set up the APN at first. The other review here posted a setup tutorial. But after knowing that, setting it up was easy.
After that it works flawlessly.
Data only, 4G only, fast speeds, no dead zones.
Will book again.
not good.. in hanoi, showed lte in beginning then just went to 3g. spies were only 3g even when showing lte. thank god it was only $5, but still bad esim provider.
Horrible experience. Would like to give zero stars. Bought 2 sims for 20 EUR and neither works. Support team made me spend 3+ hours doing manual tweaks to end up saying it's a coverage issue and won't refund me. I've tested 10+ esims in many countries and this is the worst. AVOID at all costs!
Wifio is best-in-class. Full stop.
Security: Direct connection to a Swiss network operator (no routing through third-party providers like a lot of others).
Speed: Real 5G. No marketing fluff, it just performs.
Price: Honestly, thereโs nothing cheaper that delivers at this level!
I used Jetpac eSIM in Bali. It worked perfectly, but outside of Bali, the network speed decreased significantly. Otherwise, the experience was smooth. If you plan your trip outside of Bali for most of the time, then you should consider something else.
Agree to the review below,
They are not providing 5G as advertised and even 4G is extremely slow in my speed test. Also they do not acknowledge their own terms of service for refunds, talking to customer service is useless. Do not get.
Bad, connection is limited to 4G and throttled for sure via GLO NG.
Through two weeks of a four week trip it has essentially never worked baring a few moments here and there where it miraculously connected to the Digicel Network. I used it once for about 200mb as a hotspot before that stopped as well. Virtually useless and needed to buy a local SIM, from the same provider (Digicel) which works perfectly. This provider, in the Caribbean at least, should be avoided. Plus the help email responses just kept telling me they could not find any issues and to ensure I have settings correct, so pretty useless in that regard as well as they never actually found a solution.
10GB for 7 day ESim. Seemed to work fine at first in Haifa area, albeit with signal strength coming and going. When I moved to Tel Aviv area, the ESim stopped connecting to the network entirely. Support (via e-mail) were unable to resolve the issue, so they offered to refund me but I have yet to receive it
Terrible company. Scammers! I highly recommend not using them! I got an eSIM for India. I set everything up according to the instructions. But the SIM won't connect to any carrier! Support said they'd help me within 24 hours, but three days later, they haven't responded. My vacation was already over, so I asked for a refund. After much persuasion, they said it would be returned in 2-3 days. It's been 9 days now, and I still haven't received a refund! Support hasn't helped at all. They simply stole my money.
It showed connecting to the network but internet was not working. Waste of time.
3rd class experience. The calling option never worked. Reached out to customer care and they had no idea about the plan purchased here. Save your money and buy something else.
The customer service is outstanding! They are so fast and kind. Also Great value for the price. I'm getting better data than the major carriers.
I do not like eSIM888โs Japan eSIM. The internet kept going off during the trip. It was not stable. Also, their customer service was very hard to find. No one answered us. It made our trip bad. I will not use it again.
Awful. I don't know the reason but in 2 days the SIM just refused to connect to the network. After a week it connected again and worked fine for another 3 days but now it won't connect again. Awful experience, never experienced it with any other SIM card. Support is useless, and keeps asking the same questions over and over. I've purchased a SIM from another provider, and it's working fine.
They offer a wide range of options in terms of pricing and duration, and they also provide eSIM card for the USA. Now that Iโve used it a few times, Iโm extremely happy with the service. Their customer support is slow but they resolved the Issues as soon as possible but good Gob.
Its not working and they are just reading my messages with no response? Is this a scam??????? Very frustrating
I bought the South Africa 10GB for 15days plan. Website is a little slow in order to buy the plan but once gone through, the esim setup was straightforward, able to share via a hotspot and worked fine.
My friend recommended Esimzon and now I get why. Their support team literally helped me at midnight when my phone didnโt pick the network. They refreshed the eSIM from their side and it started working immediately.
Great service!
I just bought an e-sim few minutes ago but I donโt know how to add it to my phone as I have not received the activation code
I am in the airplane right now to fly from Saudi Arabia to Barcelona
Great service and inexpensive; you can switch providers by selecting the network option on your phone if one network has poor reception. I used for usa and japan, great
Great service and inexpensive; you can switch providers by selecting the network option on your phone if one network has poor reception.
Good
Waste of money, the eSIM was denied connection to Cubacel. Had to buy another eSIM from a different provider for more $$.
Nice
couldn't find out what number was assigned. *221# didn't work. got the number from support. however, VoLTE is not working (during calls the phone switches back to 3G). the network provider is Contel.
Based on my 5-day experience I strongly recommend NOT to buy from this company: Despite full LTE network coverage, the connection was either nonexistent or poor. It was impossible to use Google Maps, Google translator, emails, or even the browser... even WhatsApp and Telegram worked very poorly: no videos, no pictures most of the timeโฆ. waiting for agesโฆ probably the speed was 64kbpsโฆ
I wrote to them and it is true that they replied quite fast offering to helpโฆ but my holidays were almost over and the frustration too big.
On the same device I have already used 4 other eSims and never experienced such a miserable service. So I assume it was not a problem of my device and its settings.
Terrible experience. No connection most of the time, or extremely slow connection. No 5G at all.
I purchased an eSIM from their app, but I did not receive it. There is also no customer support responding to my inquiries.
The cost of the eSIM was โฌ19.99.
Just back from France and using this plan. Check my speed just amazing ! This provider has a great offer
THE WORST SERVICE. AVOID AT ALL COSTS.
โMy experience was terrible. The eSIM would not activate when I first tried to use it. I was stranded without service for nearly a week. The company's only solution was a 70% refund for the inconvenience. A week lost!
โFinally, a different agent stepped in, gave me the correct instructions, and I was able to use the service only after a full week.
โThe problem is, I had an urgent need for connectivity during that week and was forced to buy a new eSIM elsewhere.
โWho will compensate me for the money I spent and the week of stress and lost time? Why am I not being fully compensated for their failure? The usage warnings are completely inadequate. NEVER use this.
Throttling, low speed after two GB instead of unlimited data as was promised. Bought another USA esim, speed became 40 times higher. Used both to download steam games.
Great experience, connected in New York, Chicago and LA. 5G most of the time. Easy and perfect !
The esim worked great. It provided good speeds and connectivity matching providers that charge more than triple of microesim.
The esim worked great. It provided great connectivity where ever we went and great speeds too. The esim worked as soon as the flight landed and gave no problems throughout the trip.
Never got 5g connection. Connection was often lost in Hanoi and switched from LTE to 3G. Contacting customer service was not helpful as they will greet you but will not respond otherwise.
If you buy eSIM with option "activate immediately" everything works fine so far.
ATTENTION: There is also an option for future activation for a specific date
-> eSIM activation in Brazil almost impossible, worked after trying for several hours
-> eSIM has been suspended after six days without any reason (just 6 of 20 GB consumed)
-> Support was unresponsive. No answer to several messages
-> Therefore my WhatsApp account has been reported and temporarily blocked!!!
Product: "Brasil LOCAL 20GB/30d"
I had the 5-day package with 5 GB, it worked great, good speed, easy to configure, no account required for purchase. Happy with the choice.
Everything went very comfortable. eSIM was added to phone and the internet started working immediately. A huge plus is that all international services work without a VPN.
Terrible
Dishonest company, advertised free plan 500MB does not exist.
eSIM is based in Gambia and this was not specified anywhere. It provides a horrible latency (500ms) and no 5G as specified. Stay away
very bad experience I used and paid attention to monitor many times but very disappointed because I bought a 10gb package but each sim I bought used about 8.65gb then reported it was used up I used the phone data usage measurement app I went on the web to check but the app said it needed a GES code but when I bought there was no GES code to check and I contacted the chat in the app but the response was another package not mine
Great value and good enough reception for a 10day trip from Christchurch to Lake Tekapo to Queenstown.
According to the EscapeSIM rep, the service does not include calls or SMS, contrary to what is advertised.
Good instructions and super easy setup - super cheap, thought in the beginning it was sketchy but itโs not.
Could install the card before traveling which meant it didnโt require network for setup in the target country.
Nice that the website shows the data usage.
Bought unlimited 5g from billionconnect. I was reaching to support every 20 minutes to reset my network.Turns out the unlimited is just 1gb.You can't find this detail anywhere... And you can't get your money back.Very dissapointed.
I got Jitney mobile (BTC) via Airalo before they had SMS option and it worked flawlessly. Data was smooth on Nassau, Paradise Island (Atlantis) and Rose Island (excursion)
Scam stay away!
No confirmation emails, charged me 3 times, asked for copy of cc, passport, selfie
after a whole day of waiting, the unlimited data plan finally work in Canada, speed is limited at 5Mbps download. hotspot as shown below is less than 1Mbps
The eSIM works for 30 minutes and now it shows no service again. I bought 5days unlimited plan, I have been speaking with Yoho customer service for 3 hours , no refund, no solutions, just let me wait.
Eskimo has a two-year date plan and is a really great operatorใ
I buy and use eSIM all the time and this was the WORST vendor/eSIM service. eSIM did not even work from the start, and no response from the vendor. eSIMDB should delist this vendor from the website.
It's a little annoying having to submit passport for authentication but speed and latency is good. Also customer service is easy to reach by Whatsapp and really responsive and knowledgeable.
ะะพัะตะฝะธะบะธ Scammers. They took my money but didn't earn any money from the internet.
I thought it's a large company but they never got back to me regarding the age limit issue. The network quality has been horrible too, even disconnections while i was navigating.
Doesn't have a local internet breakout like it says in the page, it uses Hong Kong operator and the lag is as bad as with the other sims that are 1/6 the price, so save your money