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Customer support slowly but finally responded: full refund as store credit - valid for one year. Thus, not feeling so bad with the purchase.
Bad! Bad! Bad!
1. At the capital, on street open sky, connection down speed is in single digit Mbs, upload in hundreds kbs.
2. Going out on highway and attraction areas: just like 2G - if there is connection.
3. Sending emails to support, for 2 full days: no response.
4. Bought a 20Gb/60 days eSim: asked for partial refund of remaining dara: silent so far.
Don't be fool, like me, for the low price.
Actually i bought a package at a local viettel store: better connection and cheaper for 60 days.
The carrier is Vietnammobile. I knew it's not the best one but I didn't expect the reception is that bad. I used in Da Nang. It's not very stable and fast. May not load fast in some areas. When you are going to some remote area / on a ride, it might not get any signal at all. Comparing to my friends using Viettel, they're completely fine at all time.
In Hanoi and Da Nang city areas, the connection was slow and occasionally cut off, but I managed to use it somehow. However, around the Naman Retreat Hotel, it was almost unusable. In the end, I had to ask the hotel staff to guide me to a store where I could buy a local SIM card for travelers.
I purchased 10GB for 7 days, but I didn't even use 1GB.