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Customer Reviews
See what travelers are saying about their Italy eSIM experience. Real feedback from real users to help you pick the best plan for your trip.
“Deceptive checkout, delayed hidden charges, and broken dashboard!
I placed an order in the evening just to buy an eSIM for Italy. Without clear transparency, Stellar Security automatically added a "Stellar Travel Protection" subscription to my cart. Then, at 3:00 AM, an unexpected separate charge of €0.49 was processed on my card for this protection, with a scheduled recurring monthly bill of €1.39 to follow.
To make matters worse, when I logged into my account to cancel it, the dashboard displayed "0 Active Subscriptions," making it impossible to cancel through their interface. On top of that, their email login verification code failed to arrive promptly.
Charging customers' cards hours after checkout for unwanted subscriptions while hiding them from the account management panel is completely unacceptable. Beware of hidden fees and check your bank statements carefully!”
“I've taken 2 esim with Stellar for our stay in Italy. Connection was really poor and when requesting Stellar support, Matthew didn't feel any hurry or attention to solve our problem. I ended up by buying another esim from another provider and I've asked to get reimbursed without any answer after 10 days. Worst experience ever ! Stellar to avoid”
“I am extremely dissatisfied with the service I received. After only a few hours of use, my entire 10GB data package was already depleted, which is completely unacceptable and frankly impossible under normal circumstances.
This reflects very poorly on the company’s reliability and transparency. I did not pay for a service that fails so quickly and without any reasonable explanation.
I expect an immediate clarification and an appropriate resolution, as this level of service is unacceptable”
“reasonable prices, good connection. never lost connection before expiry date & time.”
“The esim worked great. It provided good speeds and connectivity matching providers that charge more than triple of microesim.”
“The esim worked great. It provided great connectivity where ever we went and great speeds too. The esim worked as soon as the flight landed and gave no problems throughout the trip.”
“According to the EscapeSIM rep, the service does not include calls or SMS, contrary to what is advertised.”
“11:10 inserted eSIM into the phone.
11:13 removed, and 215 MB out of 1 GB consumed. I go to check the data used:
System applications 545 KB, WhatsApp 24 KB, wallpaper carousel 10 KB, and Mi Browser 7 KB. Less than 600 KB in total.
215 MB compared to 600 KB is a big difference.”
“I bought 14 300GB eSIMs for Europe and they all stopped working when they reached 35GB. I filed a complaint with AirHub and they told me they didn't actually provide 300GB and only offered 35GB. I asked for a refund and they never gave it to me. That company is a scam. Stay away if you don't want to be scammed.
AIRHUB is a SCAM. They are thieves who steal your money and give you eSIMs with less GB than they offer.”
“Was on a cruise ship for these four countries (MSC world Europea). This plan has multiple network carriers per country so I was able to have coverage even while on the boat in the middle of the ocean because it was able to switch carriers so quickly. Plus I got the Europe + USA plan so I was able to use the remaining data at home instead of using my regular cellular plan.”
“Terrible! Had connection a few times. Terrible customer service. Don’t waste your time.”
“I wouldn't recommend this provider. The network worked occasionally, but it was very unreliable. Even in downtown Rome, the internet would sometimes just stop working. It didn't work at all in a small village in France. My sister, who had bought a physical SIM card, saved us multiple times. It's frustrating not to have internet when you need it for traveling, especially when you've paid for it.”
“Good for patches then just stops working for a day or 2. Took half a day plus to get a response from support, and that was always a standardised and unhelpful answer (eg. “turn on eSIM”). ”
“Do not use this service, it only connect to the wind internet service which is slow like 2G slow”
“Terrible!
The internet connection is not working at all.
The support team is very slow answering.”
“Generally, sporadic. You get what you have paid for. In the following locations, you get very slow to non coverage:
Paris Orly airport
Florence Uffizi Galleria (2nd floor)
Florence IL Recetario restaurant
FLORENCE TIANTIANHONG Restaurante
Florence GiaoGiao restaurant
FLORENCE Hotel Cimabue 1st floor room 112
And so on and so forth.
Have contacted support, followed instructions to connect to specific networks, turned off wifi, restart phone, etc., nothing improves.
It's just too cheap to behave.
But to be honest, it worked well on open areas like on a road, outside a building. So using map on a road is perfect for this eSIM.”
“Throttled and unusable. My travel plan from home is 5x more expensive per gb, but way faster. They have instant delivery and easy payment though for what it matters.”
“The initial 1G I purchased worked smoothly, making me think I'd made the right choice. However, when I bought an additional 10G as it was about to run out, I couldn't use it at all. I was grateful that they responded quickly when I reached out, but in the end I was unable to establish a connection and had to get a refund.
The customer service was commendable and it's a shame that I could not continue to have the good connection I experienced initially.”
“It was almost unusable.
I bought 5G but I had trouble connecting, perhaps due to incorrect APN settings. Sometimes it miraculously connected after trial and error, but in the end I couldn't even use 500M.
When I tried to contact them, they were slow to reply, and in the end, when I returned home, they replied simply 'not sure'.”
“When the eSIM was connected with a supported network, it was great.
Unfortunately, the Maya eSIM wasn't smart enough to only choose supported networks. More often than not, it would choose a network that *wasn't* supported, meaning I'd have 5-bars of service but no data.
Maya support was helpful to point out that I could set my iPhone to "manual" and then choose a supported network, but that was a freakin' nightmare. We were choosing new networks multiple times per day.
Bad experience.”
“I ordered an Airhub 30-day Italy plan. Ordering was really simple, and I promptly received my QR Code. I can only speak well of the plan I purchased from Airhub because I am so pleased with it.”
“The Airhub team represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast.
”
“Didn't work at first, but did the next day. But was really slow (0,05 Mbps, no joke), even when connected with LTE network. Customer service did correct it fairly quick though. But then it suddenly stopped working at all and they give no solution. Now I bought Airalo eSIM and it just works right away.
Don't buy airhub. ”
“suddenly stopped working for no reason after one day, while traveling, their support is not responding to any message.”
“The setup process was simple and smooth. However, after the Airalo data connection was working, I noticed that I was surfing the web with an IP address from Poland and had pretty bad performance (high latency/low bandwidth; sometimes simple web pages took half a minute to load despite a good 4G/LTE signal). I first put that down to overload of the cells from WINDTRE in the Lecce region, but accessing the same mobile network with my Swiss home provider SIM gave me much better performance (but admittedly at higher cost than the Airalo eSIM). Also, in some places my iPhone would stubbornly only connect to the Vodafone network with unusable EDGE data connection on the Airalo eSIM, while I had 4G WINDTRE coverage in the very same location on my home SIM.”
Italy Travel eSIM FAQ
Everything you need to know about using eSIMs in Italy
How many travel eSIM brands (providers) are available for use in Italy, and how many prepaid data plans are there?
More than 220 travel eSIM brands provide access to over 18 000 prepaid data plans in Italy. With such a broad selection, travelers can easily find an eSIM that meets their needs.
Are there any unlimited data eSIM plans available for Italy?
Unlimited data eSIM options are available for travel in Italy. Providers such as Earth Esim, ASIMGO, Roamify, abesteSIM, MicroEsim, Yesim, EtravelSIM, esimzon, SparkRoam, and Numero eSIM all offer plans without a data cap. Most of these packages allow tethering but come with a speed limit that may be throttled; typical limits are 5 Mbps, 10 Mbps, or 1 Mbps, depending on the provider. Prices for these unlimited plans range roughly from about $2 to nearly $20 per validity period, giving travelers a wide range of budget options to choose from.
What are the major mobile networks available for a travel eSIM in Italy?
Italy's mobile network infrastructure is primarily supported by several major Mobile Network Operators (MNOs):
TIM (Telecom Italia Mobile): A leading operator offering extensive nationwide coverage and a comprehensive range of mobile services.
Vodafone Italia: Part of the global Vodafone Group, providing reliable services with a focus on high-speed internet access.
Wind Tre: Formed from the merger of Wind Telecomunicazioni and 3 Italia, offering competitive rates and comprehensive coverage.
Iliad Italia: A relatively new entrant known for affordable plans and rapidly expanding coverage.
Fastweb: Initially a broadband provider, now also offering mobile services with reliable nationwide coverage.
In addition to these MNOs, Italy hosts several Mobile Virtual Network Operators (MVNOs) that provide mobile services by leasing access from major carriers. Notable MVNOs include PosteMobile, which utilizes Wind Tre's infrastructure, and CoopVoce, operating on TIM's network. It's important to note that most travel eSIMs rely on MNO infrastructure rather than MVNOs.
Can I get a travel eSIM with a phone number and SMS for Italy?
Travel eSIM plans that provide a phone number and SMS capability for Italy are available from several providers. Providers such as GlobaleSIM, EtravelSIM, Roamify, Earth Esim, Stixrs and RedEx eSIM offer plans that include a phone number and support inbound and outbound voice and SMS. Most of these plans use a foreign dialing code (for example +44, +33 or +1), so the number is not a local Italian (+39) number; only Stixrs and RedEx eSIM supply a local Italian number. Prices for these plans start around $4.00 USD for a 1 GB data bundle valid for 7 days and can rise to roughly $30 USD for larger data packages or longer validity periods, with typical validity ranging from 7 days to 30 days.
Summarized by AI, Last updated:
All Travel eSIM Providers for Italy
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